Returns & Exchanges
Due to the perishable nature of our handmade doughnuts, we are unable to accept physical returns, but we are committed to ensuring every customer has a sweet experience. If there is an issue with your order's quality or accuracy, please reach out to us within 24 hours of receipt.
Capture the Issue
Take a clear photograph of the doughnuts and the packaging to help our bakers identify any quality or transit concerns.
Contact Our Team
Email our customer support team with your order number and the photos within 24 hours of your delivery or collection time.
Quality Review
Our team will review your claim against our kitchen logs and delivery standards to determine the best resolution for your case.
Resolution Issued
Once approved, we will process a replacement box for your next delivery date or issue a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing